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System Status Archive

1/25/2012 Overnight server maintenance has caused a delay in processing. Analytics pages, Advanced Export, and Standard Export. All are now complete.

1/23/2012 All imports were delayed approximately 1 hour until 12:00 EST.

1/20/2012 Overnight processing is continuing but is delayed. Some Outreach List posting/clearing is also delayed but will be finishing today.

1/20/2012 Access for a few schools will be off until 8:00 AM for maintenance.

1/19/2012 Imports are processing but delayed due to overnight maintenance to improve performance. 

1/19/2012 Access is temporarily off due to server configuration and will be restored by 7:00 AM.

1/17/2012 7:00 PM EST Emails are being queued but delayed temporarily due to a hardware issue with the email provider. 

1/11/12 An area Internet outage caused internal problems with access to Internet for the Technical Support team. A backup connection is in place but with limited capabilities. This will cause delays and/or problems with Case response and phone support.

1/10/2012 One of the servers was restarted to apply updates. This would have caused a 10 minute delay in processing web service requests, FTP transfers, and standard imports.

1/10/2012 Student Gateway functionality was updated and may have displayed a message indicating that credentials cannot be verified. Issue resolved.

1/5/12 08:01 AM ET Overnight processes have been delayed due to infrastructure maintenance. This would cause delays in updates to Descriptive Analytics, Standard Export and Advanced Export.

1/4/2012 11:00 PM ET - Maintenance is being performed in the 2011 environment to alleviate problems. Performance may be below average for some clients.

1/4/2012 6:00 PM ET - Microsoft reported issues in their Azure platform which caused intermittent errors with email marketing. Issues have been resolved.

12/30 10:01 AM ET Overnight processes have been delayed due to unplanned infrastructure maintenance.  UPDATE: Processes are complete as of Noon ET Friday 12/30.

12/29 10:30PM Overnight access to 2011 Enrollment Manager was sporadic as data center team worked to correct performance issues. Access has been restored but overnight processes may have been delayed.

12/9/2011 Import processing may be delayed. The import queue was paused from 5PM to 6:15 PM EST to resolve XML Converter issues. Anything submitted or uploaded during this period is being processed in order. Everything is functioning however there may be delays.

12/7/2011 3:45 PM EST - Problems with an events webserver caused some pages to display incorrectly. After taking this server offline to troubleshoot, the pages began to display correctly.

12/2/2011 Email Marketing: Intermittent errors are being displayed when retrieving data from the Microsoft Azure databases. Microsoft resolved the issues.

11/23/2011 Errors in the warehouse overnight will result in delays in updating descriptive analytics reports on 11/23

11/15/2011 5:00 PM EST An issue caused the Web Service Imports to not be available. We identified the issue and services were restored by 8:00 PM EST.

11/7/2011 5:30 PM We have confirmed that issues stemming from the worldwide Internet outages mentioned below have been resolved.

11/7/2011 There are intermittent reports of connection errors when sending a test message or mailing. The problem is due to a worldwide outage with Level3-- a major backbone of the Internet. Routing problems have caused issues with major sites around the world and have caused routing problems that impede performance. While Level3 has indicated that their problems have been resolved, the residual effects could take several hours to resolve. 

10/31/2011 4:00 PM EST The standard import process is managing higher than expected volume. Imports are processing but may be backlogged 3-5 hours depending on priority.

10/29/2011 at 8:00 PM EST a server service associated with Enrollment Manager was restarted for maintenance. This resulted in staff access to Enrollment Manager being unavailable for 5-10 minutes. 

10/27/2011 at 10:00 PM EST a server associated with the online forms was restarted to improve performance. This resulted forms being unavailable for 5-10 minutes. Application forms in progress are saved when leaving each tab so no data is lost or compromised.

10/20/2011 at 9:30 PM EST a database server was unavailable briefly for performance tuning. During this time (5-10 minutes) the system was unavailable for some clients.

10/7/2011 4:50 PM: Email related maintenance has been completed. Work continues to complete the synchronization of Email Marketing interactions.

10/3/2011 2:30 PM: For the next 24-48 hours, there will be email related maintenance to improve the processing of interactions and mailings. During this period, interactions will be collected and queued and will be synchronized with your system over the next 24-48 hours. Mailings can be sent as usual during this period, there may be some delay in the posting of interactions during this time.

 9/24/2011 1:40PM: An issue affecting one webserver caused a loss of access to Enrollment Manager 2011 clients on Saturday morning. The problem was identified and access was restored by 1:45PM.

9/21/2011 A background process running caused select clients to experience various errors while trying to perform tasks in Enrollment Manager. The process was stopped and behavior in Enrollment Manager returned to normal.

8/25/2011 A hardware failure on a Dell Storage Array caused select clients to lose access to Enrollment Manager. After replacing the backplane on the device, access was restored. Data queued during the outage (including form submissions, web service imports, FTP imports, event registrations, Open/Click/Unsubscribes, and web page tracking) will begin spooling to the databases immediately but could take some time to be fully visible in the database.


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