Message Types

Message Types are a set of domain values that describe different categories of messages that Event Registration Manager will e-mail or display for constituents who register for an event. When setting up an event record, you will assign eight custom messages:

  • The Thanks Page Message is the message that will be displayed on a web page that the registrants will see immediately upon successful completion of their registration. The thanks page message indicates that the registration has been submitted, but may say that the constituent should wait for further notice that any requests have been confirmed. It can also include any additional information or instructions you want to convey to the constituent.

  • The Thanks Email Message is the message that will be emailed to constituents and CC'd to guests immediately upon successful completion of their registration. The thanks email message indicates that the registration has been received, but may say that the constituent should wait for further notice that any requests have been confirmed.

  • The Confirmation Email Message is the message that will be emailed to the constituent after modification and/or confirmation of the Registration record. The confirmation email message indicates that the registration has been received, and can also be sent after requests made by the constituent have been confirmed.

  • The Capacity Message is the message that will be displayed to the registrant on the registration website when he or she attempts to register for an event for which the capacity has already been reached. You may wish to use this option to refer interested participants to a different event, or to encourage them to contact a particular office for more information.

  • The Registration Card Message is the message that appears on the report that can be run from the Registration page to summarize the itinerary for a single registration. This message appears on the report under the heading "Other Information."

  • The Request Instructions appears on the Requests form on the registration website and in the manual registration. This message gives additional information to constituents making requests. For example, if "Airport pick-up" is available as a request, the Request Message might say "If you request Airport pick-up, please enter your airline, flight number, and arrival date/time in the Notes field."

  • The Host Confirmation Email Message is the message that will be emailed to hosts after they have been assigned to specific event requests.

  • The Request Description Message appears on the Requests tab on the registration website above where all selected requests are listed. The message describes how to add events and can give additional guidance on choosing requests.

   

Using Message Types is a way to help you categorize the different messages you will use for different types of events. You may wish to create a set of message types for each of your event types. For example, message types for an Open House event type may be:

  • Open House Thanks Page
  • Open House Thanks Email
  • Open House Confirmation Email
  • Open House Capacity Message
  • Open House Registration Card Message
  • Open House Request Instructions
  • Open House Host Confirmation Email Message
  • Open House Request Description Message

To add a new Message Type:

  1. Click on the Domain Values bar in the table of contents.
  2. From the menu, select Message Types.
  3. Click the Add icon on the right side of the screen below the Search button.
  4. Enter the Name and Description.
  5. Make sure the Active box is checked.
  6. Click Add.

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