RNL Exports: Responders and Non Responders

RNL Exports: Responders and Non Responder

 Responders Export 

When a student takes a specific action indicating they are responding to a given Outreach, the response action is noted in the system, correlated to a Responder type and the latter value is exported as part of the Responder file in the field labelled “LoginType”.  Responder types are  

o    Direct Mail 

o    Online Inquiry 

o    Phone Responder. 

Note: If a student responds in more than one way, the system only counts them as responder based on the initial response.

RNL - Non Responders Export

If a student takes no action to a given Outreach, then the student is a Non Responder. Non responders can be accessed via the non responder export, however results can vary throughout the life of the campaign as a non responder can become a responder before the end of a campaign.

Files of responders and non-responders from the ESS campaign are available for download from the Ruffalo Noel Levitz Enrollment Manager user interface. 

For detailed information on these exports, please see the attached guide and file layouts

Accessing and exporting responder data

After the launch of the campaign, users can export a file of Responders and Non-Responders directly from the EMP system.Exports are found in the Reports area. 

  1. Click on the Workplace
  2. Select on Reports
  3. Click on the box next to the desired export, then choose Run Report in the top command bar.  OR, double-click on the name of the report. For Responders, choose RNL - ResponderExport , for Non-Responders choose RNL- Non Responders Export
    4.  Select the desired filters, then click "View Report" to generate results.

Setting the Export filters

The ESS exports can be filtered by Campaign and Segment. Multiple campaigns and multiple segments can be selected. Start Date and End Date are additional filters available for the ESS Responder Export. The Non Responder Export has the additional filter of End Date.

Once the options for each filter have been selected, click View Report to generate the Export. Filter settings are stored upon exiting the Export and will be the default view the next time the Export is opened.

Downloading export results

To export results:
1.  Click on the disk icon at the top of the Export
2.  Choose the desired file format.
3.  When prompted, save the file to a desired location.

Tina Bishop,
Aug 15, 2016, 1:59 PM